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FAQ
Covid-19 Information
For the latest safety guidelines, please review our enhanced venue protocols at www.fillmoresilverspring.com/safety-guidelines.
For all ticketed events, please note the following updated policies:
Starting October 4th, prior to entry into The Fillmore Silver Spring, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.
In accordance with local guidelines: Until further notice, masks are required to be worn at all times for attendees, regardless of vaccination status, except while actively eating or drinking.
To reduce staff contact with guest belongings, note our Clear Bag Policy:
- Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
- Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")
Can I buy tickets to shows at other venues at your box office?
No, tickets are available only for shows at The Fillmore Silver Spring. To purchase tickets for other venues, please visit www.livenation.com. Applicable service and venue fees will apply.
Box Office is open two (2) hours prior to doors opening on show nights.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.
If I leave the building during a show, can I return?
No, once inside the building, there is no re-entry.
Where should I park at The Fillmore Silver Spring?
There are plenty of free parking garages surrounding the Fillmore Silver Spring. The two closest garages are the Wayne Avenue Garage located at 921 Wayne Ave, and Spring Cameron Garage located at 8700 Cameron St.
May I bring my children?
Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required.
Non-family oriented concerts and performances may not suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety.
Children of any age may NOT attend a 18 and up or 21 and up concert or performance.
Does my child need a ticket to come with me to the show?
Yes, all patrons of any age require a ticket for admission.
How can my band play at The Fillmore Silver Spring?
For booking, please contact Jeff Hollyer.
How can I rent The Fillmore Silver Spring for a private event?
For private booking or corporate events, please contact Melanie Lacher.
Can I bring a camera to the show?
Photography is not permitted at the majority of shows at the Fillmore Silver Spring. Some bands permit non-professional point and shoot cameras, provided that they are used without a flash. Professional photography equipment (with detachable or zoom lenses) is never permitted without an appropriate media or photo pass
How do I get a photo pass or schedule an interview with the band?
Requests for media credentials should be handled through the artist's management company directly.
How can I get the band to announce a special occasion for me from the stage?
Requests for announcements or other special elements should be handled through the artist's management company directly.
Can I smoke inside The Fillmore Silver Spring?
Smoking is not permitted inside the venue. An outdoor smoking section is available during most shows.
Are there items I cannot bring to the venue?
See our list of restricted items.
Is the Fillmore Silver Spring ADA accessible?
The Fillmore Silver Spring is committed to complying with the Americans with Disabilities Act and all relevant state and local laws.
All customers with visual, hearing, or mobility disabilities which need an accommodation are directed to contact our Box Office at 301-960-9999, option 3. Our box office will advise customers regarding available wheelchair and companion seating as well as other provided services.
Wheelchair and companion seating is sold on a firstcome, first serve basis. When wheelchair and companion seating is sold out, we will be unable to accommodate guests seeking such seats.
Any guest needing assistance upon arrival should proceed to the Box Office. Be advised that Fillmore personnel reserves the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats.
Where do I pickup my Will Call tickets?
The Box Office at the Fillmore Silver Spring is located at the club (8656 Colesville Rd). Will Call is only available for pick up on the day of the show.
What methods of payment are accepted for purchasing tickets at the box office?
The Fillmore Silver Spring box office accepts Visa, MasterCard, American Express, Discover, and cash. Digital forms of payment (Apple pay, Samsung pay, etc.) are not yet available. A photo ID is required for all credit card payments.
Box Office is open two (2) hours prior to doors opening on show nights.
What do I need to bring to pickup my Will Call tickets?
Please have proper picture I.D., credit card, and confirmation number to pick up your tickets so our staff can make sure that your tickets end up in your hands. Will Call is only available for pick up on the day of the show.
Can I purchase alcohol at the Fillmore Silver Spring?
Yes, we have many full service bars located inside the facility. Patrons of legal drinking age are to welcome purchase alcoholic beverages after showing a photo ID for age verification.
Where is the lost and found?
Click here to file a claim for a lost item, and you will receive an email when the item is found.
Do you have seating options at the Fillmore?
The Fillmore Silver Spring is a General Admission Standing Room Only Venue, unless otherwise indicated on our website. The only permanent seating option available in the venue is the Premium Seat Section at the center of the balcony. Seats at the private tables in this section can be reserved through membership in the Premium Seats program, a dedicated Fillmore Silver Spring season seat program. For more information on Premium Seats, please contact our Premium Seats Sales Director, Charany Hydara, or call (202) 626-8270.
Occasionally there will be other seating options available on the night of a show. Please inquire with one of our staff once you arrive onsite for the show and they will be able to direct you to the appropriate place.
How can I get Premium Seating?
Become a Premium Seat Member! Contact our Premium Seat Director, Charany Hydara, for information on membership options click here or call (202) 626-8270.
If I buy Premium Seat Tickets, what does that include?
Premium Seat tickets at the Fillmore Silver Spring are tickets for admission to the show that include a reserved seat at one of the boxes or tables in the Premium Seat section in the center balcony. You will have in-seat wait service all night at your seats, and these tickets also give you skip-the-line advantage as soon as the doors open for the show.
Is The Fillmore Silver Spring metro accessible?
The Fillmore Silver Spring is located on the Red Line train via the Silver Spring station.
What forms of ID are accepted for the consumption of alcohol inside the venue?
The ID's we accept are:
Valid US Government Issued IDs (Driver's License, State ID, Military ID, US Passport, US Immigration ID)
Valid Foreign Passports
We do NOT accept Foreign Driver's Licenses or expired US ID's of any kind. Valid IDs are required to consume alcohol in our establishment.
What is the Stroller Policy at The Fillmore Silver Spring?
Strollers are not allowed in the venue due to firecode. Please do not bring them with you.
What are your box office hours?
Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only (two hours prior to doors opening). If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show.
GET IN TOUCH WITH THE FILLMORE
CONTACT US
Feel free to e-mail us, call us at 301-960-9999 to speak to a venue representative or leave a voicemail, or reach out on social media. You can also stop by our box office, open on show nights two (2) hours prior to doors opening.